Refund policy

We want you to be happy with your MotoBolt order. If something isn't right, get in touch and we'll sort it out.

Requesting a return or refund
Contact us at motoboltmb@gmail.com within 30 days of receiving your item, including your order number and a short description (and photos, if the item is damaged or defective). We'll get back to you with next steps — in many cases we can issue a refund or replacement without needing the item shipped back.

Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging, with proof of purchase.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away so we can make it right.

Exceptions
Custom or made-to-order items, and items marked as final sale, are not eligible for return.

European Union 14-day cooling off period
If your order is shipped into the EU, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification, provided the item is unused and in its original packaging.

Refunds
Once your return is approved, we'll notify you and issue your refund to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post it.

Questions about your return? Email us any time at motoboltmb@gmail.com.